These terms are an offer by Quevell LLC (OOO "KYUVELL", a company incorporated in the Russian Federation, OGRN 1265900011244, INN 5904419073), referred to below as "we" or "Quevell", to any legal entity or sole proprietor, referred to as "you" or "the Customer".
This is a reference translation. The Russian version at quevell.com/ru/legal/ is the legally binding text; if the two diverge, the Russian version prevails.
1. Definitions
The Service: the Quevell software available at quevell.com and its subdomains, built for tracking tasks and projects.
Account: a record in the Service identifying a person.
Workspace: an isolated area of the Service created for the Customer, including everything stored in it.
User: a person the Customer has given access to its workspace.
Seat: the right of one active User to access the workspace during a billing period.
Service account: an account for programmatic access, with no human behind it.
Customer Data: everything the Customer and its Users put into the workspace.
2. What this agreement covers
2.1. We give you remote access to the Service over the internet; you pay for that access as set out below.
2.2. The Service belongs to us. You get the right to use it for its intended purpose for the duration of the agreement, without the right to sublicense, copy, decompile or modify it.
3. How the agreement is concluded
3.1. You accept these terms by registering a workspace. Registration is acceptance.
3.2. The person who registers confirms they are authorised to act for the Customer.
3.3. The current version of these terms is always available at quevell.com/en/legal/, with the binding Russian text at quevell.com/ru/legal/.
4. Trial and free tier
4.1. A new workspace starts with a trial: 30 calendar days, up to 10 seats, full functionality.
4.2. When the trial ends without payment, the workspace moves to the free tier: up to 5 seats. Your data stays.
4.3. A Customer gets at most three trials, ever, regardless of how many workspaces it creates.
5. Prices and payment
5.1. Access costs 450 rubles per seat per month and 300 rubles per service account per month. Prices are not subject to VAT: Quevell uses the simplified taxation regime of the Russian Federation.
5.2. The billing period is one calendar month. The number of seats in a period is determined by the workspace settings.
5.3. Payment is made by bank transfer against our invoice. Access for a paid period is provided once payment arrives.
5.4. After each billing period we send an electronic statement of services. It is considered accepted unless you object with reasons within 10 calendar days.
5.5. We may change prices with at least 30 calendar days' notice before the billing period the new price applies to. Periods already paid are not recalculated.
5.6. If a period is not paid, the workspace moves to the free tier. Your data stays; access is limited to the free tier's seats.
6. Obligations
6.1. We will:
- provide access to the Service throughout the paid period;
- take reasonable measures to keep the Service running and secure;
- announce maintenance that can affect availability in advance;
- keep export of Customer Data in open formats available to you.
6.2. We may:
- run scheduled maintenance;
- suspend access if you breach these terms or the law, with notice to you;
- change the Service's functionality, without materially degrading what you have paid for within a paid period.
6.3. You will:
- provide accurate information at registration and keep it current;
- keep your Users' credentials safe;
- not use the Service to break the law, violate others' rights, send spam, host malicious code or attempt unauthorised access;
- remain responsible for the content of Customer Data.
6.4. You decide who your Users are and what they can do in your workspace, and you answer for their actions as for your own.
7. Customer Data
7.1. Customer Data is yours. We use it only to provide the Service and do not hand it to anyone else, except where the law requires.
7.2. Export in open formats is available to you at any moment while the agreement is in force.
7.3. After the agreement ends (including if you delete the workspace), export remains available for 30 calendar days. 90 calendar days after the end of the agreement, Customer Data is deleted with no way back. Backups containing Customer Data are deleted as the backup rotation cycle runs out.
7.4. We back up Customer Data for the purpose of restoring the Service.
8. Personal data processed on your instructions
8.1. For personal data that you and your Users put into the workspace, you are the data controller; we process it on your instructions, as a processor, under applicable Russian data protection law.
8.2. On your instructions we record, organise, store, update, retrieve, use, block, erase and destroy such data, by automated means, for the purpose of providing the Service's functions.
8.3. We keep such data confidential and protect it with the measures listed in the privacy policy (quevell.com/en/privacy/).
8.4. You confirm that you have a lawful basis for the data you put into the Service, including any consents required from the people concerned, and that the processing you instruct us to perform matches that basis.
8.5. We do not inspect the content of Customer Data and are not responsible for your lack of a lawful basis.
8.6. If a person whose data you process contacts us directly, we pass the request to you.
8.7. Processing on your instructions takes place in the Russian Federation. It ends when Customer Data is deleted under clause 7.3.
9. Availability and warranties
9.1. The Service is provided "as is". We take reasonable measures to keep it continuously available but do not guarantee the absence of interruptions or errors.
9.2. We are not liable for unavailability caused by circumstances outside our control: network failures, actions of providers, denial-of-service attacks, acts of public authorities, force majeure.
10. Liability
10.1. Our total liability under this agreement is limited to the amount you actually paid in the 12 months preceding the event the claim arises from.
10.2. We do not compensate lost profit or indirect losses.
10.3. These limits do not apply where the law does not allow liability to be limited.
11. Term, changes and termination
11.1. The agreement runs from acceptance until terminated under these terms or the law.
11.2. We may change these terms with at least 30 calendar days' notice sent to the email address of the workspace administrator. Continuing to use the Service after a change takes effect means you accept it. If you disagree, you may terminate before the change takes effect; the unused remainder of a paid period is then refunded.
11.3. You may terminate at any time by deleting the workspace or notifying us.
11.4. We may terminate for a material breach of these terms with at least 14 calendar days' notice, or immediately with notice if the breach endangers the Service or third parties.
12. Governing law and disputes
12.1. Before going to court, the parties follow a mandatory claims procedure: a claim is answered within 30 calendar days of receipt.
12.2. Unresolved disputes go to the Arbitration Court of the Perm Krai, Russian Federation. This agreement is governed by the law of the Russian Federation.
13. Our details
Quevell LLC (OOO "KYUVELL")
OGRN 1265900011244
INN 5904419073, KPP 590401001
Address: 6 Revolyutsii st., Perm, Perm Krai, Russia, 614007
Email: legal@quevell.com